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IELTS Reading Course

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  1. IELTS Academic reading structure
  2. IELTS General reading structure
  3. IELTS Reading scores
  4. Question Types in IELTS Reading
    Question Types in IELTS Reading Exam
  5. Academic Reading Tests
    IELTS Academic Reading Practice Test 1
    3 Exams
  6. IELTS Academic Reading Practice Test 2
    3 Exams
  7. IELTS Academic Reading Practice Test 3
    3 Exams
  8. General Training Reading Tests
    IELTS General Reading Practice Test 1
    3 Exams
  9. General Overview
    General Overview of IELTS Reading Section
  10. Master Note Taking question on IELTS Reading
  11. Matching Heading question on IELTS Reading section
  12. Matching Features question on IELTS Reading
  13. True / False / Not Given question on IELTS Reading section
  14. Summary Completion question on IELTS Reading
  15. Table completion question on IELTS Reading section
  16. Flow Chart Completion Question in IELTS Reading section
  17. A step by step guide to improve Reading Skills
Exam 10 of 12

Consumer advice IELTS Reading with answers

Consumer advice Reading test with answers and explanation

A new IELTS Reading General test passage 1 from Cambridge IELTS 15 Reading test 1 “Consumer advice” Reading answers with location.

In this IELTS Reading exam, you will find Consumer advice reading answers with location

Consumer advice IELTS General reading test with answer keys
Consumer advice IELTS General reading test with answer keys

In the answer tab, you can find Consumer advice General reading answers with location

READING Section 1

Questions

Passage

Read the text below and answer Questions 1-6

Consumer advice

What to do if something you ordered hasn’t arrived

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.

If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.

●   If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’ claim.

●   If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.

Now start to answer “Consumer advice” questions. You will have 20 minutes to answer questions 1 to 14.

You can download answers as a pdf file from here:

Consumer advice IELTS reading Questions

Consumer advice IELTS Reading answers

1   NOT GIVEN

2   NOT GIVEN

3   TRUE

4   TRUE

5   FALSE

6   NOT GIVEN

7   D

8   E

9   B

10   A

11   D

12   B

13   E

14   C

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