Dear Sir or Madam,

I am writing to bring to your attention some issues with my local train service.

I take the 8 AM train from Manchester to Liverpool every morning. This week, my train has arrived at least 10 minutes late each day, and I have been unable to find a seat due to overcrowding.

Passengers are becoming increasingly frustrated. I have seen several people complain to members of your staff that the delays are making them late to work, and the overcrowding means that many of us are forced to stand in the centralaisle of the train for the duration of the journey. This is extremely uncomfortable.

I would like to suggest that you run a more regular service on the Manchester to Liverpool line. Another solution would be to add an extra carriage to trains at peak times in order to provide more space.

I hope you will address these concerns as soon as possible.

Yours faithfully,

Adam Smith

(163 words)

Dear Sir or Madam,

I am a regular user of your transportation service and take your buses to travel to and from my office. I am writing to bring to your attention a few critical issues inflicted upon me and other commuters who use your service. I am hoping you would address these issues promptly.

First, during the last couple of weeks, your buses are making recurring delays and this is affecting our arrival in our workplaces on time. To add more grief, a few buses do not arrive at all. A number of times, I had to wait for more than an hour and then hail a taxi to reach my office. Finally, some buses are full when they arrive and cannot take any more passengers from the Victoria Stand. This situation forces me and many other travellers to either take the congested bus and stand all the way in a miserable condition or wait for the next bus. I believe this would reduce people’s trust in your service.

I suggest that you add a few more transport to accommodate the passengers and manage the timetable rigidly.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Le Nhan Tong